Professional Pet Sitting Services
Here are some of our frequently asked questions.
THE MEET AND GREET
If you are a first-time customer your pet sitter will meet with you to discuss what arrangements should be made concerning your home and pets. You will help us determine schedules for pet walking and feeding, and plant watering. We will also spend some time getting to know your pets. This visit usually takes about 30 minutes and is required of all new pet sitting customers. We want you to feel comfortable with our process and our professional pet and house sitters. Please be prepared with the following: two copies of your keys alarm codes if applicable list of local emergency contacts your contact information while you are away preferred veterinarian information your pet’s routine There is no charge for the initial meet and greet!
Key service is free to all of our clients. Most of our clients prefer that we keep a copy of their key in our safe which is in an undisclosed location which allows us to provide short-notice service in the future. We do NOT put personally identifying information on your keys. Our insurance policy covers lost keys – if we lose your keys we will pay to re-key your house. If you have electronic access to your home via garage doors, remote controls, etc. we will still need copies of your keys during your service period in the event of an electrical outage. Please be prepared to provide 2 copies of your keys to your pet sitter. We will be happy to make a copy for $10 if you do not have two copies available for your sitter.
WHILE YOU ARE AWAY - Pet Visit Report
Your pet sitter will provide your pets fresh water and food and walk/exercise them – not to mention shower them with tons of love! If there are any emergencies your pet sitter will contact you immediately to make arrangements for veterinary care. Typically the same pet sitter will visit your house everyday so we can develop a friendship with your pet. We also have backup pet sitters available in the event your pet sitter is unable to make the visit. We understand that when you leave, your pets may be more anxious than usual, so your pet sitter will provide plenty of love, affection and playtime so that your pets will be better adjusted. Your pet sitter will provide various security checks including: checking for water leaks, checking your fridge and freezer, ensuring your AC and heating system is operating properly, look for unauthorized access to your home, and look for broken windows. In addition, your pet sitter will bring in the mail, take the trash to the curb on trash day, bring in any packages you receive, water your plants, and rotate the lights, tv and radio to give your home a lived-in look for better security. Our pet sitters are required to check in with our office at the completion of each visit to your home. If a pet sitter is late or forgets to check in, they automatically receive telephone calls, text messages and email by our dispatch system to ensure each pet and home receives the proper care. Please know that we have never missed a pet visit. That is because we have a network of back-up pet sitters available in the event something happens to your primary sitter.
In conclusion - AT THE END OF THE DAY
We know how much you love your pets, and even though your pets are in good hands, we want you to have the peace of mind knowing that your pets were cared for according to your instructions. So after each visit you will receive a report card via email and text so you can rest easy knowing that your pets were provided the love and attention they deserve. Visit notes and status are also available for viewing in our online customer portal or in our app.
Frequently Asked Questions
What is the difference between a professional pet sitter and a hobby pet sitter?
Will I get to meet my walker/pet sitter before I need services?
Yes, Absolutely!! A meet and greet is required before any pet sits or dog walking is guaranteed within our scheduling software. We encourage all potential clients to reach out within plenty of time of their needing services. Meet and greets typically take a week or two to schedule in high vacation times.
Owner Stephanie Brown will meet with all potential clients prior to accepting any visit requests, at which time a back up walker/pet sitter may accompany her to learn the ropes first hand from the owners
What is your cancellation policy?
We require 24 hours notice in order to credit clients accounts.
Will I always have the same sitter or walker visit my home?
We do our best to always have the same sitter/walker care for you fur kids but do have backup if something should come up
How will I know when my pets have been visited?
Happy Trails uses an amazing software program that GPS tracks all visits and sends detailed report cards after each visit. Clients receive report card updates, message their walker/sitter, schedule future events and pay their invoice, all with the ease of their client app.
How many sets of keys must I provide to Happy Trails?
We ask for one copy that has been tested at your meet and greet to ensure that it works. Happy Trails will then make copies so one can stay securely in the office while one is out in the field securely on your walker/sitter.
Dog Walking. Pet Sitting. Horse Care. House Sitting